UPDATED: Citroen Czero #ev lease is up, inspected, now to be …flatbed collected. So what’s this on the invoice?…

August 25th, 2015 Comments Off on UPDATED: Citroen Czero #ev lease is up, inspected, now to be …flatbed collected. So what’s this on the invoice?…

Firstly, I’d mention that citroenRapid charging not as damaging as first thought, new study finds. Read more ... » has been my very first electric car (#evRapid charging not as damaging as first thought, new study finds. Read more ... » virgin no more), soEcotricity's Electric Highway Grid in UK is to grow and cover entire UK motorway network. Read more ... » it would always have a special place with me.

My ExperienceRapid charging not as damaging as first thought, new study finds. Read more ... » to day is mixed, and reason beingHi all. I'm evMeerkat and I'm electric. I havent *used* for months until recently... and it felt dirty (oil).. Read more ... » that back in 2012 era, there were not much of electricRapid charging not as damaging as first thought, new study finds. Read more ... » carRapid charging not as damaging as first thought, new study finds. Read more ... » support or even consideration from fellow driverWhat is this Hybrid all about? Hands-on User Experience of Citroen DS5 - #green #hybrid #citroen. Read more ... », rather awe and “goodEcotricity's Electric Highway Grid in UK is to grow and cover entire UK motorway network. Read more ... » luck mate, better you than me” sort of attitude.Purty cZero

You know, the sort of stuff you’d get when  you are at the forefront of pretty much… anything.

Beside naysayers, 21Here's Everything We Know About Volkswagen's (Not So!) "First" Electric Car. Read more ... »,481 Electric MilesCheapest Electric Car Lease: NEW 2016 Nissan Acenta 30kW 5dr Auto on 3+36mth deal £416/mth. Read more ... » covered in the electric carRapid charging not as damaging as first thought, new study finds. Read more ... » was fantastic.

How much did i save?

Well, comparing to my original pre-ev car at the timeRapid charging not as damaging as first thought, new study finds. Read more ... », Automatic, PetrolWishes answered: 4X4 and its a PlugIn Hybrid with 44g Co2/KM . Read more ... », 1Small Hurdles to Jump to get your alternative ride under Nissan Leaf's "Free ICE Car Loan" #ev. Read more ... ».4Free? Why Electric Cars may soon be even more Cost Effective. Read more ... » Polo, which at most averaged 35mpg (i know, i’m an optimist), would resultGreen light for electric car charging point in Basingstoke. Read more ... » in saving of £3107 (less cos of electricityGood News Hampshire: Electric cars get six new charge points (& hopefully more) thanks to £315K UK Grant. Read more ... » for same period) in Petrol costsHave-a-go EVs: Northampton has UK's first entirely electric pay-per-use car club . Read more ... ».

Servicing
This is a whole another story.
First Service, first year, was £69
Second Service (major) at year three, was £416.99 (Odd fixes which were self inflicted are not included, as they are not relevant for the overall comparisonLondon: EVMeerkat does the BMW i8 Test Drive.. Read more ... »)

DrivingThe all-electric Volkswagen e-up! goes on sale on Monday 2 December priced at £19,250 (including £5,000 Government grant or £24,250 on the road).. Read more ... »
Shape of the car means that narrow LondonLondon - Peak Disctrict - London. My first #electricCar Long distance #evtrip. Read more ... » streets are no enemy. Small form factor means parkingElectric car charging points spark debate (AGAIN). Read more ... » was a bliss as well.

Total LeaseWorking to build an Electric Car leasing comparison website. Looking for partners - Dealership or Leasing firm? DM, get in touch!. Read more ... » costElectric Vehicle Fast Charger From Australia Makes It To Europe. Read more ... »
This lease dealGood News Hampshire: Electric cars get six new charge points (& hopefully more) thanks to £315K UK Grant. Read more ... » was a 3Clarified: Nissan's "ICE Loan" Scheme for Leaf #ev #ElectricCar owners - Finance/Lease agreements NOT eligible - :(. Read more ... »+35 Lease with 10k/annum allowance costing roughly £180 VATGetting Tesla Model S: Costs Comparison Lease Vs New Vs PreOwned options. Read more ... » Inclusive. (Not bad!)
Comparison for the 1-6Cheapest Electric Car Lease Deal UK Oct 2017: Nissan Leaf 24kWh 3+35 term 10k/annum @£246/month. Read more ... » Travelcard/tube costs, this car ownershipElectric Car Experience Blog: evmeerkat.com early humble days. Read more ... » wins hands down. So if you’re in London, have accessGood News Hampshire: Electric cars get six new charge points (& hopefully more) thanks to £315K UK Grant. Read more ... » to parking, its a no brainer, in my opinion. Ironic but true.

END-OF-LEASE Collection

So, essentially you get these letters towards the end of the lease term, advising you to ensure you have all paperwork is in order. get documentation, two sets of keys and get car fully cleaned and DIYRenault twizy door struts replaced. Now scissor doors spring up!. Read more ... » remedied where possible. This ensures that car is going back in the same (very similar) condition as when you got it. Its basically a car rentalFirst electric-only car hire service launches in London. Read more ... », – as it is, but you get opportunity to fix all your dents and scruffs to avoid the surprise fees (there are no excesses coverage). plain and simple.

Here is my such letterSo what's the update with citroen electric car cheeky collection fees?. Read more ... ».

service-advise-return-lease-czero-1service-advise-return-lease-czero-2

Inspection day

Basically, since its an electric car, i was told that this would be a two-stage process (no fees advised)

Day 1, inspection. Day 2Electric Car Nissan #LEAF for 199+vat/month Special Offer. Read more ... », collection, as someone else with a flatbed truck needs to collect this.

Fair do.

Result of my inspection day

All is to plan, as i am well aware of the small alloy scruff on the pavement. :/ oh well, and i cannot simply, cannot find the booklet set which came with citroen. it’s been a while. give up. okCheapest Electric Car Lease Deal: Nissan Leaf Visia 3+35 deal with 10k Miles p/a @ £260/month! via www.leasing.london. Read more ... », minor costs, accept the debauchery.

But the finer detail yet, – this report lists the return’s transportation fees and inspection fees. Huh?

Surely thats not for me to foot. I personally would like to think its not in my interest (nor benefit) to have any of those, so why is it on there? To be Confirmed… Since i am a pint half#vauxhall #ampera #electricVehicle #review - Finally had a Test Drive of this "legendary" #ev. My Thoughts on it.... Read more ... »-full sort of person, i’d like to think its a honest cock-up so to speak.

10Charge Your Car network completes 100,000 EV charges in UK. Read more ... »/08/2015 11Bluepointlondon now Manages Source London #ev Charging network. Read more ... »:00am. I will be updating this postIn Israel: Seen #battery swap station with me own two eyes @btrplc great feat. More ev free parking+charging needs be!. Read more ... » once more informationUltra Low Emission Zone. Read more ... »/confirmation/clarification comes to light.

surprise fees, return-fees of flatbed truck and inspection fees???? Surely it's for Citroen to deal with it. hmm, someone pulling the fast one.

surprise fees, return-fees of flatbed truck and inspection fees???? Surely it’s for Citroen to deal with it. hmm, someone pulling the fastElectric Vehicle Fast Charger From Australia Makes It To Europe. Read more ... » one.

For now, i’ve leftSnaps of the #London - #Brighton - #London #EV #roadtrip. Read more ... » with more mixed feelings that i would like to deal with.
I have paid for all three years of leasingWorking to build an Electric Car leasing comparison website. Looking for partners - Dealership or Leasing firm? DM, get in touch!. Read more ... » without hitch, had all the relevant servicesLondon - Peak Disctrict - London. My first #electricCar Long distance #evtrip. Read more ... », MOT£149.99/month evmeerkat ev Lease - for price of monthly petrol!. Read more ... ».
Car is in a good nick, as confirmed in the report.
So why this, last “slap” surprise? Only one day to find out.

Closing thoughts on ownership
I have had a good time and some awkward times when it comes to rangeWhere to charge my #EV Electric car. The Maps & Membership options. Read More.. Read more ... ».
In fact its a gen1 electric car and having 75miles range estimated is pretty good.
At the end of year three, that is not the case any longerLondon - Peak Disctrict - London. My first #electricCar Long distance #evtrip. Read more ... », and now the range is a lot less.
Climate controlThe all-electric Volkswagen e-up! goes on sale on Monday 2 December priced at £19,250 (including £5,000 Government grant or £24,250 on the road).. Read more ... » (AirCon/Heating) on gen1 were notoriously hungry for powerWishes answered: 4X4 and its a PlugIn Hybrid with 44g Co2/KM . Read more ... » with resistance heaters.

Parking and Driving about London Town is a bliss (see above)

Interior is minimal but so is the cost of the lease. Im not complaining.

Intercity driving not advised, but with ecotricityFIXED:How much can electric car save me on Fuel Economy. Fuel vs Electricity Calculator. UK. Read more ... » RapidRapid charging not as damaging as first thought, new study finds. Read more ... » ChargersElectric Vehicle Fast Charger From Australia Makes It To Europe. Read more ... » on every corner these days, its not impossible to do so.

BootNissan turns over a new LEAF: Japanese manufacturer unveils its redesigned electric car which promises to end 'range anxiety'. Read more ... » space is minimal. It Is tad less than of Audi’s A3 E-tron PHEVWishes answered: 4X4 and its a PlugIn Hybrid with 44g Co2/KM . Read more ... ». And BMWFirst electric-only car hire service launches in London. Read more ... » i3BMW i3 Release date is post-November, Meanwhile, the inside story: how it’s made. Read more ... ». Its usable, but dontTrip to Scotney Castle (National Trust). Read more ... » expect much from it.

I would say that resale/pre-loved car expected to cost about 6k. I would say it’s worth about 5k.

Having said that, TwizyBetter Late than Never: Renault Twizy, or rather Nissan "New Mobility Concept" gets kudos. Read more ... » (45miles tops/no windows/ no heating/ 2 seats) would cost about 4k.

So a 4 seater Imieva Day at BetterPlace Visitor Centre. Read more ... »/czeroRapid charging not as damaging as first thought, new study finds. Read more ... »/ionLEAF #ev #electricCar Test Drive user experience and Personal Review. Read more ... » still wins.

In fact insuranceCheapest Electric Car Lease deal: BMW i3 Rex Lease Deal from £270/mth - because I signed up for it :D. Read more ... » category is 1A, so newNew electric car club in Stratford is first of its kind in UK. Read more ... » drivers would certainly be benefitting from a low insurance premiumElectric car charging points spark debate (AGAIN). Read more ... ». Just a thought. Consider this, the worse they driveLEAF #ev #electricCar Test Drive user experience and Personal Review. Read more ... » the less farther they would go.

EvMeerkat's first electricCar by Citroen, Czero, at it's lease-end. Collection day!

EvMeerkat's first electricCar by Citroen, Czero, at it's lease-end. Collection day!

Conclusion

I have set out with a full blown letter, as advised by @citroenUK, who are not direct[ly in control] of their financing companyFrench electric car-sharing service launches in US. Read more ... » counterpart in the UKSilverstone Fleet Show 2014: Tesla signs up to Show. Read more ... ».

Subject: Surprise costs an end-of-lease agreementUK #ElectricCar EV charging Network is ever expanding. More Charging facilities for Electric Vehicle Drivers. Horray!. Read more ... »

Dear Sir/Madam,

 …[removed irrelevant liners of identity]..

The purpose of this enquiry is me contesting the car collection and inspection fees, which were added into “Damage” report, where such charges have no relevance.

I have indeed contested these charges, but it would appear my dispute was ignored and I was subsequently served with a letter demanding the full payment.

I have made reasonable attempts to contact Citroen UK to determine the statusCharge Your Car network completes 100,000 EV charges in UK. Read more ... » and progress of these affairs, and have only been just advised that this to be taken further, via email#twizy #ev Marketing Wrap - #evmeerkat offers new service - promoting your business 🙂 #london #zeroEmission #green. Read more ... ».

The Following charges contested, as I believe they are not relevant in my Damage Report;

I would like to believe these have appeared on the car inspection by a mistake, since they are spurious and offerFirst electric-only car hire service launches in London. Read more ... » me/customer no benefit.

In the even these charges are imposed as “correct”, I am legally contesting those, to be void.

Both of these Served me(customer) no benefit, and these [specifically levied costs] were not discussed/forewarned prior breaching “Requirement for Transparency” of Consumer Rights Act 2015 S68(1,2), nor found in my original agreement details.

Under Consumer Contract 2013, Section 40, as a consumerShould Everyone Lease Cars All The Time? Elon Musk Says Yes (esp electric). Read more ... » I am protected against such spurious charges;

Specifically, under s40 (1) I have offered no express consent for [any] charges arising from the aforementioned [contested] services. 

Furthermore, I/[customer] find these charges Unfair.  

Furthermore, under Unfair Contract Terms Act 1977 S8 (1)(a), which constitutes to misrepresentation of services provided [by notion of Car Collection Notice, without any cost/charges advised by phone/contract/citroen website’s section on end-of-term, car return preparation]

This satisfies the reasonableness test under section 11(1) of the Unfair Contract Terms Act 1977, specifically, by effect of:

Any such additional charges[terms and notices] found to be be unfair are NOT BINDING on the consumer, as affirmed by Consumer Rights Act 2015 S62(2)

Under the very same Consumer Rights Act 2015, S56 (1) Leasing Finance[trader] is to reduce the total price[specifically removing aforementioned fees from my DAMAGE REPORT], and this must have any other imposed fees, as a result of doing so (S56)(6). 

I sincerely Hope that this was an accidental mistake and is not to cause any further grievance for either party.

 

Phew. There. Done. Pressed SEND. No going back. Always know your rights.

Not sure? Well, wwwHave-a-go EVs: Northampton has UK's first entirely electric pay-per-use car club . Read more ... ».legislation.govLondon Camden Charging Points no longer supported by SourceLondon/Bollore due to lack of agreement. Read more ... ».uk is a good place to start digging your curious minds in.

And, ukCScomplaints has finally responded my rightful complaint about these shenanigans.

Thank you for your email regarding the charges you received when our vehicleThe all-electric Volkswagen e-up! goes on sale on Monday 2 December priced at £19,250 (including £5,000 Government grant or £24,250 on the road).. Read more ... » was returned to usFrench electric car-sharing service launches in US. Read more ... ».

Normally, our agents at Manheim will carry out an inspection of the vehicle to produce the condition report, then collect the vehicle at the same time and drive it away to the auction house. However for electric vehiclesGood News Hampshire: Electric cars get six new charge points (& hopefully more) thanks to £315K UK Grant. Read more ... », the inspection of the vehicle takes place prior to the collection. As it is difficult to guarantee that the vehicle will make it to the auction house and beyond without needing to be recharged, the vehicle must then be collected on a Low Loader. The fees you see on the condition report are for this separate inspection and collection procedure.

In light of your dissatisfaction I will remove these charges totaling £306.80. I can see we were due to collect your charges todayElectric Cars Would Lower UK Oil Imports By 40%, But Only With Much Wider Adoption: Report. Read more ... » by Direct Debit; if you did not cancel the Direct Debit I will ensure this is refunded back to you. If you have cancelled your Direct Debit, please make a manual payment of £90 at your earliest convenienceJapanese carmakers unite for universal EV charging network. Read more ... », by cheque or by BACS with the following details:

 …

Which is great. Finally. You’d think Man vs Finance-Org Wins. Good times.

But… it does not feel like winning at all.

Its right down unfair, wrong and day-light robbery if this was allowed to continue.

I would be right to drag this out through mud and courts to get justice with this.

Its £300 of my hard earned money after-all. If I was paying out every bob, steve and suzie every time some[one] company would post me an fictions invoice I’d be broke, and i mean broke [&] stupid, which is even worse(apparently).

Nevetheless, I have accepted the deal, thanked the team for looking into this promptly and [how-could-i-not] given my two-pence on this saga.

Dear R,

I appreciate  your response. And your reconsidered Final SettlementAnd so its done: Tesla settles legal dispute with Ecotricity to put its Superchargers on UK Motorways. Read more ... » figure of £90 is thus accepted.

I will be making payments shortly later today. Direct Debit mandate is cancelled.

I would like to add however,

  • implore you rather, to make all such “hidden” charges more transparent to all such future electric vehicleElectric Vehicle Fast Charger From Australia Makes It To Europe. Read more ... » leasing programmes. I am certain these are well justified costs, but to addressed by the finance company, not the end-leaseholder, who will bear no benefit for such services, especially without prior agreement in place. Therefore such fees would always be deemed unfair and not applicable.
  • I have wished to address this earlier without further prompts for such emails. I would further urge you to look into the Manhein’s collection process. I have explicitly disagreed with the aforementioned charges on the outset. Despite doing so, you have sent me an invoice for the Full Amount. This speaks poorly for the quality of such car collection processes.

Regards,

EvMeerkatDumfries and Galloway Council staff electric car 'anxiety'. Read more ... »

Moral of the story, Don’t Blame the EV experience, thats One.

Two. If you need to blame someone, then blame the folks who are not specialists in the field and are not willing to adapt with the times. Best way forward, go for a car, which manufacturer actually manufactures… – their own [in-house] car and thus they are more likely to be are able to adjust the processes to suit their customers. Not the other way round.

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